Refund policy

Return and Refund Policy

Thank you for shopping with us. Please read this Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery
  • The request is made within [7/14] days of receiving the product
  • The item is unused, unworn, and in its original packaging with all tags attached

Items that are not eligible for return:

  • Used or damaged by the customer
  • Items without original packaging or tags
  • Sale or clearance items (if applicable)

2. Return Process

To initiate a return:

  1. Contact us at [your-email@example.com] or [phone number]
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back to the provided address

3. Refund Policy

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method (bKash, bank, card, etc.)
  • Shipping charges are non-refundable unless the return is due to our error

4. Exchange Policy

We also offer exchanges for:

  • Damaged or defective products
  • Wrong items sent

Exchanges depend on product availability.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider (it may take time to process)
  • Then contact us if the issue continues

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are not refundable

7. Order Cancellation

  • Orders can be cancelled before shipment only
  • Once shipped, cancellation is not possible